HIHA International Terms and Conditions
1. Introduction
Welcome to HIHA International. By using our website and purchasing our products, you agree to abide by the following terms and conditions. Please read them carefully.
2. Products and Services
- Quality Assurance: We strive to provide the highest quality whole spices, powder spices, and honey.
- Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.
3. Pricing and Payment
- Pricing: All prices listed on our website are in Indian Rupees (INR) and are exclusive of taxes and shipping charges.
- Payment Methods: We accept payments via credit card, debit card, net banking, and other payment methods as listed on our website.
- GST: 5% GST will be applicable at the time of billing.
4. Shipping Policy
- Shipping Locations: We ship our products within India.
- Processing Time: Orders are typically processed within 2-3 business days.
- Delivery Time: Delivery can take 5-7 business days depending on the location.
- Shipping Charges: Shipping charges are calculated based on the weight and delivery location and will be displayed at checkout.
- Order Tracking: Once shipped, you will receive a tracking number to monitor your shipment.
- Return Policy: Returns are accepted only if the product is damaged during delivery. The damage must be reported to the delivery person immediately.
- Refund Policy: Refunds will be initiated once the damaged product is received and inspected. Refunds will be credited to the original payment method.
5. Data Privacy and Security
- Personal Information: We collect personal information such as your name, address, email, and payment details to process your orders and provide you with a personalized shopping experience.
- Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
- Use of Data: Your personal information will only be used to process your orders, improve our services, and send you promotional offers if you opt-in.
- Third-Party Services: We may share your data with trusted third-party service providers for payment processing and order fulfillment. These third parties are obligated to maintain the confidentiality of your information.
- Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
- Your Rights: You have the right to access, correct, or delete your personal information held by us. You can contact us at customercare@hihainternational.com to exercise these rights.
- Cookies: We use cookies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our cookie policy.
6. Intellectual Property
- Content Ownership: All content on our website, including text, graphics, logos, and images, is the property of HIHA International and is protected by copyright laws.
- Usage Restrictions: You may not use, reproduce, or distribute any content from our website without prior written permission from HIHA International.
7. Limitation of Liability
- Disclaimer: HIHA International shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or website.
- Liability Cap: Our liability is limited to the amount you paid for the product in question.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.
9. Changes to Terms and Conditions
HIHA International reserves the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the page.
10. Contact Information
For any questions or concerns regarding our terms and conditions, privacy policy, or any other inquiries, please contact us at:
- Email: customercare@hihainternational.com
- Phone: +91-80567-11124
Thank you for choosing HIHA International. We look forward to serving you!